"I
just wanted to send a note to comment on service I received from your
Dealership last week. I do not own a BMW nor would I be able to afford
one but last week as I was driving to work, I had a flat tire. I
happened to pull into your dealership because of my flat and your
service facility kindly put the spare on my car at no charge. I just
wanted to express my sincere thanks and appreciation for the kindness of
your service staff in my time of need."